Priority Cares brings Medicaid waiver home care and personal care services to Rochester and Monroe County. Live independently in your own home — with the skilled support you need.
Priority Cares is a NY State licensed LHCSA approved to provide NHTD Waiver, TBI Waiver, and Personal Care services in Monroe County and the greater Rochester region.
Nursing Home Transition & Diversion — For individuals with physical disabilities who want to live in the community rather than a nursing facility.
Traumatic Brain Injury — For individuals 18–64 who have survived a TBI and need support to remain in the community.
Medicaid-funded personal care for seniors and adults who need daily living assistance at home.
Rochester RRDC: NHTD and TBI waiver referrals in Monroe County are coordinated through the Western New York Regional Resource Development Center. Our Rochester care coordinators work directly with the WNY RRDC to streamline your enrollment and get services started as quickly as possible.
You may be eligible for NHTD or TBI waiver services, or Personal Care Services, if you meet the following criteria:
You must be enrolled in NY Medicaid. Our team can help you apply if you are not yet enrolled.
Acquired brain injury from trauma, stroke, or other causes. Must need home-based support to remain in the community.
Age 18+ with a physical disability at risk of nursing home placement who wants to remain in or return to community living.
You live in Rochester, Monroe County, or a surrounding community we serve. Call to confirm your address is covered.
A RRDC assessment determines your service level. Our care coordinators accompany you through this process.
Medicaid-eligible adults and seniors who have a physician-documented need for personal care services at home.
Our Rochester team provides services throughout Monroe County and the surrounding region.
Not sure if we serve your area? Call us at (585) 201-7179 and we will confirm availability.
Our Rochester care team guides you from first call to services starting in your home.
Call our Rochester line or fill out the form below. A care coordinator will review your situation, confirm Medicaid eligibility, and explain what services you qualify for — at no cost.
We refer you to the Western NY RRDC for waiver programs, or coordinate your PCA assessment directly. Our team prepares your documents and advocates on your behalf throughout the process.
Once approved, your care coordinator and our clinical team develop a care plan matched to your schedule, language preference, and specific support needs.
Your caregiver starts in Rochester. Regular check-ins from your coordinator ensure services are meeting your needs. Adjustments are made as your situation changes.
Our Rochester care team will call you back within 2 business hours (Mon–Fri, 9 AM–6 PM). No paperwork needed for the first call.
Priority Groups provides Home Health Aide (HHA) services, NHTD Waiver support, TBI Waiver care, and Personal Care Assistance (PCA) throughout Rochester and Monroe County, New York. We are an approved provider under New York State Medicaid.
Yes. Priority Groups is an approved NHTD (Nursing Home Transition and Diversion) Waiver provider in Monroe County. Rochester-area residents with physical disabilities or traumatic brain injuries can access community-based care through this program. Call (585) 201-7179 to apply.
The TBI (Traumatic Brain Injury) Waiver is a New York State Medicaid program for individuals ages 18 to 64 with traumatic brain injuries who need community-based support. Priority Groups provides TBI Waiver services in the Rochester and Monroe County area.
To apply for Medicaid home care in Rochester, call Priority Groups at (585) 201-7179. We work with Medicaid managed care plans serving the Monroe County region and can help you through the assessment, enrollment, and service start process.
Priority Groups serves all of Rochester and Monroe County including the City of Rochester, Irondequoit, Brighton, Greece, Gates, Chili, Henrietta, Webster, Penfield, Victor, and surrounding towns. Call us to confirm service availability in your area.